Customer Service Representative

• Monday to Friday: 8.00am – 8.00pm (8.5-hour shifts with a weekend off)
• 1 in 2 Saturdays: 8.00am – 4.00pm (plus 4 weekdays worked)
• 1 in 6 Sundays: 10.00am – 4.00pm (plus 4 weekdays worked)
• Bank Holidays will be on a rotational basis included within the rotation above 
  

Who is HomeServe looking for? 
We're on the lookout for enthusiastic individuals to join our Sales & Service team. In this role, you'll support our customers by answering queries about our policies and products – and where appropriate and compliant, you'll also offer additional products that meet their needs.

You don’t need specific qualifications or a particular background to join us as a Customer Service Representative. What we’re really looking for is customer service experience and the following qualities:

• A great listener who can understand what our customers need
• Resilient – able to stay calm and professional in challenging situations
• Eager to learn about our products, services, and systems
• Dedicated to delivering outstanding customer service
• Detail-focused, so you can follow our processes accurately
• Confident using a computer and learning new systems
• Someone who enjoys working in a fast-paced, supportive and fun environment 

• We’ll teach you everything else. Our comprehensive training programme is designed to set you up for success. This is a fantastic opportunity to join a growing business and start building your career, with hands-on support, ongoing training, and great rewards along the way.