Director of IT Service Delivery

HomeServe is looking to recruit a Director of IT Service Delivery to join our Tech & Change team in our Walsall Head Office.

We are offering a salary of up to £140,000 + £8,500 cash/car allowance, 25% bonus, Family PMI and up to 10% matched pension.

At HomeServe, we believe that great technology doesn’t just keep the business running—it empowers our people, supports our customers, and drives innovation. Our culture is built on teamwork, trust, and continuous improvement, and we’re looking for a Director of IT Service Delivery who shares our values and passion for making a meaningful impact.

The Role: 

As our Director of IT Service Delivery, you’ll lead and evolve our “run and operate” technology services, ensuring reliability, innovation, and business alignment. This is a key leadership role, responsible for driving service excellence, fostering a people-first approach, and managing strategic third-party relationships. 

You’ll also play a critical role in embedding regulatory frameworks such as operational resilience and SOx, ensuring our IT services meet the highest standards of compliance and performance.

Key Responsibilities: 

• Lead IT Service Delivery functions, including Service Desk, End User Computing, and Application Support.
• Develop & execute an IT Service Strategy aligned with business goals and ITIL best practices.
• Embed & drive regulatory frameworks (e.g., operational resilience, SOx).
• Manage & influence relationships with Executive Board stakeholders.
• Innovate using automation and AI to enhance IT services and infrastructure.
• Ensure resilience through robust Business Continuity and IT Disaster Recovery plans. 
• Collaborate & lead within the Technology Leadership Team, driving change and continuous improvement

About You:  

We’re looking for a proactive, strategic, and people-focused leader who thrives in a fast-paced, collaborative environment. You’ll bring:

• Proven leadership experience in IT service delivery, particularly in managing large teams through change.
• Deep technical expertise in ITIL, service management, and infrastructure services.
• Commercial acumen, with experience in IT budgeting and vendor management.
• Exceptional stakeholder engagement skills, able to influence at all levels.
• A passion for people leadership, driving engagement and development within teams.
• A blend of strategic vision and hands-on approach, ensuring both high-level direction and practical execution. 

Why Join HomeServe? 

People-first culture – We care about our colleagues and customers, creating a supportive and inclusive environment. 
Impactful leadership – Your role will shape the future of IT services at HomeServe, directly contributing to our success. 
Exciting innovation – We’re embracing new technologies, from AI to automation, to stay ahead. 
Career growth – Be part of a business that values professional development and leadership progression.